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Shipping & Returns

Delivery

The Green Pavilion delivers Australia wide. The exception being if Australia Post cannot deliver to you we probably will not be able to either! PO Boxes are acceptable for delivery.

Deliveries will be made by post or courier to the address as per your purchase order instructions. We will email you a paid invoice upon dispatch.

If you do not advise us to the contrary your order will be left at the nominated address even if no one is there to take delivery. All reasonable steps will be taken to advise you of a delivery day but sometimes due to circumstances beyond our control our carriers may drop off outside this time frame. There is a facility online for you to give us delivery instructions.

If the courier is unable to deliver your order and it is returned to us we will attempt to contact you by email and/or phone. We will attempt a second delivery at your specific request. If the reason for the failed delivery is deemed to be the purchaser’s error you will be charged for the second delivery as well as the first attempted delivery. If we are unable to deliver and the goods are returned to us we will cancel the order and refund the amount paid less the freight charges.

The time frame for standard deliveries, when goods are in stock, is 1 to 5 business days. Some remote locations may take longer. We will despatch as soon as possible. Currently standard delivery is included in the price of your gift pack. (An amendment will be posted here if this changes). If you require same day delivery this may be requested at check-out. An additional charge is also calculated for this expedited delivery. Currently this service is only available for Sydney. Please telephone or email to check your suburb is serviced and whether there is time for same day delivery before processing your online order.

If a product you have ordered is not in stock we will contact you and offer an alternative of equal or greater value at no additional cost.

The Green Pavilion and our Packaging

The Green Pavilion will present your gifts beautifully but endeavours to minimise waste. If presentation is not of importance to you or the purchase is for yourself please advise in the comments box during checkout and we will use a "pre-loved" carton. Otherwise new boxes will be used.

We use E Bubble 80% recycled bubble wrap, new cartons with recycled content, green pack biodegradable void fill and shredded 'The Green Pavilion' office paper to keep your gifts safe.

Our invoices, packing slips etc are 100% sugarcane paper. White, smooth 80gsm paper that is made from discarded sugarcane pulp.

Our gift tags and business cards are made from recycled white board stock from paper mill waste and post consumer waste. Any new fibres are Forest Stewardship certified. The printing is done with water based inks. The process is classified as carbon neutral. The mill has ISO14001 Environmental Management System and has their own waste water treatment plant.

Gifts that include Alcohol

The maximum volume of alcohol in each gift pack must not exceed 2 litres. The gift cannot be delivered to the purchaser. It must be delivered together with the other items in the gift pack to another person nominated by the purchaser. The gift can only be delivered to an adult. Further information is available from the NSW office of Liquor, Gaming & Racing at www.olgr.nsw.gov.au

Returns & Refunds

After dispatch The Green Pavilion will not provide a refund or exchange because you change your mind.

We will ensure the goods are undamaged and properly packed when they leave us but occasionally goods are damaged in transit. As a service to you we will take responsibility for goods damaged in transit and provide an exchange. If your products arrive faulty or damaged you must notify us within 48 hours of receipt of the goods.

We will supply a returns authorization number. There is an online provision for this under "my account". The onus is on you to return the faulty or damaged products to us within 7 working days. You must include your personal details, invoice number and returns authorization number with the goods. Once we receive and check the returned products we will post your replacement goods (if in stock) and process a refund for the postage you paid within 7 working days. In the event we cannot replace your product we will offer you a replacement of equal or greater value. In the event this is not viable we will process a refund.